Privacy policy

TERMS OF SERVICE – ENDOLAB

OVERVIEW

This website is operated by FT LTD (“EndoLab”, “we”, “us”, or “our”). Throughout the site, the terms “we”, “us” and “our” refer to EndoLab.

EndoLab offers this website, including all information, tools, and services available from this site, to you (the “user”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

If you do not agree to all of these Terms, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform enabling us to sell our products and services.

SECTION 1 – ELIGIBILITY & USE

By using this site, you confirm that:

  • You are at least 18 years old (or the age of majority in your jurisdiction)
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws (including copyright or consumer laws)

We reserve the right to refuse service to anyone at any time.

SECTION 2 – ORDERS & BILLING

We reserve the right to:

  • Refuse or cancel any order at our sole discretion
  • Limit quantities per customer, household, or order
  • Cancel orders suspected of fraud, resale, or abuse

You agree to provide accurate billing and account information.

If we cancel or modify an order, we may attempt to notify you via the contact details provided.

SECTION 3 – PRICING & PAYMENTS

  • All prices are listed in USD unless stated otherwise
  • Prices may change at any time without notice
  • We are not responsible for pricing errors

Payments are securely processed through third-party providers. We do not store your full payment details.

SECTION 4 – SHIPPING & DELIVERY

  • Delivery times are estimates, not guarantees
  • Delays may occur due to carriers, customs, or external factors
  • We are not responsible for shipping delays outside our control

Risk of loss transfers to you upon delivery.

Incorrect shipping details provided by the customer are the customer’s responsibility.

SECTION 5 – RETURNS & REFUNDS

Returns and refunds are governed by our Return Policy.

We reserve the right to:

  • Refuse returns that do not meet our policy
  • Issue refunds, store credit, or replacements at our discretion
  • Deduct restocking or processing fees where applicable

Chargebacks or disputes initiated without contacting us first may result in account restrictions.

SECTION 6 – PRODUCT DISCLAIMER

All products are provided “as is” and “as available”.

We do not guarantee that:

  • Products will meet your expectations
  • Results will be identical for all users
  • Product descriptions are error-free

Product use is at your own risk.

SECTION 7 – HEALTH & LIABILITY DISCLAIMER (IF APPLICABLE)

Any health-related information provided by EndoLab:

  • Is for informational purposes only
  • Is not medical advice
  • Should not replace consultation with a qualified professional

You should consult a licensed professional before using any product that may affect your health.

SECTION 8 – PROHIBITED USES

You agree not to:

  • Use the site for illegal or fraudulent purposes
  • Interfere with site security or functionality
  • Upload viruses or malicious code
  • Abuse, harass, or harm others

Violation may result in termination of access.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this site (branding, logos, text, images, etc.) is owned by EndoLab or licensed to us.

You may not:

  • Copy, reproduce, or resell content
  • Use our branding without written permission

SECTION 10 – THIRD-PARTY SERVICES

We may use third-party tools or services.

We:

  • Do not control these services
  • Are not responsible for their performance or policies

Use them at your own risk.

SECTION 11 – DISCLAIMER OF WARRANTIES

We do not guarantee that:

  • The Service will be uninterrupted or error-free
  • Results will be accurate or reliable

The Service is provided “as is” and “as available” without warranties of any kind.

SECTION 12 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, EndoLab shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or revenue
  • Any damages arising from your use of the Service

Our total liability shall not exceed the amount paid by you for the product.

SECTION 13 – CHARGEBACK & FRAUD PROTECTION

We actively monitor for fraudulent activity.

We reserve the right to:

  • Contest all chargebacks with evidence
  • Share order and IP data with payment processors
  • Ban customers engaging in abusive disputes

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless EndoLab, FT LTD, and its affiliates from any claims arising from:

  • Your violation of these Terms
  • Your misuse of the Service

SECTION 15 – TERMINATION

We may terminate or suspend access:

  • Without notice
  • For violations of these Terms

You remain liable for all amounts due prior to termination.

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of:

71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

SECTION 17 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the site constitutes acceptance of those changes.

SECTION 18 – CONTACT INFORMATION

EndoLab
Email: contact@tryendolab.com
Website: tryendolab.com